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Clece recognized as a success story for its training program for innovation: workforce management system

  • The training project undertaken by the Clece Group for implementing the new workforce management system was selected as a success story in the Evaluation of Training Effectiveness for Innovation study.
  • The workforce management system through adopting new information technologies optimizes how 68,000 employees are managed in the company.
  • For undertaking this project, the Clece Group drew upon technology and advisory services from Meta4, a world-class company in HR management solutions.

Madrid, 15th January 2014- The Evaluation of Training Effectiveness for Innovation study addresses the scenario in Spain on training for innovation, analyzing features and evaluating their effectiveness as compared to training not geared for innovation. The report identifies six success stories on the development of training programs designed to facilitate innovation processes in the company. Among these figures the training process undertaken in Clece for the implementation of a new workforce management system (SGP).

The study published recently was conducted within the framework of the Training Support and Complementary Actions for the Tripartite Foundation for Training in Employment. It values the development of employee competencies as a means to increasing the capacity for innovation in companies, boosting their business results and contributing to economic recovery.

Workforce Management System (SGP) in Clece

In 2011, Clece embarked on a project for technological change to optimize the workforce management of approximately 55,000 employees at that time. The entire implementation, a process lasting one and a half years, was also followed by a phase of constant monitoring and improvement to ensure the program's flexibility to change and its ability to provide accurate data, save time and reduce errors in management.

After the first phase of analysis, the company handled the project with technology and collaboration from Meta4, a leading company in technology solutions for HR management. The optimization process included the design of an IT system for managing complex volumes, of more than 100,000 employees, controlling over 3,000 work centers, while taking into account the peculiarities of over 70 totally diverse business activities.

For Jorge Balboa, Meta4 Project Manager, "Today it is essential to enhance the innovative capacity of enterprises by developing its HR policies. Meta4 is proud to be part of this novel project undertaken by Clece which brings to the fore the strategic role that technology plays in transforming HR functions."

Training for the System implementation in Clece, a success story

Training for the system implementation, recognized as a success story in the study, was one of the most important parts of the project as it was a cultural and technological change for employees who had to change their way of working, and also because it included training up large numbers of employees scattered in different work centers.

Management addressed this training process by motivating and involving middle management, stressing the need for change. After appointing project managers, work began with the users based on their needs and peculiarities by geographical region and activity. This way, training, tool development and the sense of change progressed together.

With the purpose of consolidating change and interiorizing what was learnt, the course finished with a training period on the job followed by a control phase to identify deviations and a hotline for direct telephone help was provided.

The Training Manager at Clece, Federico Olivares concluded, “One of the key factors for success of this training was that the selected trainers held the post targeted for change, so they knew firsthand what challenges and problems course participants would face, and they shared their concerns and interests. Likewise another key was the collaboration between all people in all departments involved; this made it possible to change habits required for slowly introducing the new management system throughout the company, facing challenges and obstacles as they surfaced.”